CANCELLATION POLICY

Cancellation Policy

• 1. All cancellations must be made directly through Travel Extra Deals Ltd. in order to be valid. (Not with the car park).
• 2. For any query please visit our support page. ( Office hours only - Monday - Friday 09.00 to 17.00) quoting your booking reference number.
• 3. Cancellation requests can only be actioned within office hours and are subject to our notice periods (see 3.2).
• 4. No refunds are available for unused part stays.
• 5. Bookings Fees, SMS charges and Cancellation cover are non- refundable.
• 6. Non-Flexible rate bookings cannot be cancelled.
• 7. Customers who wish to cancel their booking and give less than 48 hours notice will receive no refund.
• 8. More than 48 hours cancellation notice - all cancelled bookings are subject to a 15.00 GBP admin charge. *Except on certain promotional offers which are non-refundable. Where applicable this will be stated in the car park description/information.
• 9. Customers who cancel the booking with Travel Extra Deals Ltd. and wish to re-instate the booking will not get any refund if cancelled thereafter.
• 10. Amendments of arrival date to any new future arrival date, where an amendment is requested on drop off /arrival day or within 24 hours prior to arrival date of the original booking. Such modified bookings cannot be amended and are non-refundable, if cancelled thereafter.